Senior Executive - Operations

UNext is Hiring!
Position: Senior Executive - Operations Location: Bangalore Working Days: Monday to SaturdayAbout the Role:We are looking for a highly motivated and detail-oriented Senior Executive - Operations to manage and support the Learner Operations Process for our online degree learners. The ideal candidate will handle content uploads, live session scheduling, course structures, and reporting to ensure a seamless learning experience for students and other stakeholders.Key Responsibilities:LMS & Content Management Upload and manage course content in the LMS, ensuring proper categorization and accessibility Regularly audit and update course materials for accuracy and relevanceLive Class Administration Schedule and manage live classes on MS Teams, Zoom, and LMS Upload and organize live class recordings in the LMSCourse & User Management Create and manage course structures, ensuring correct learner enrollment Assign users and manage roles, permissions, and access in the LMSReporting & Analytics Generate and analyze reports on course enrollments, learner engagement, and completion rates Monitor attendance and participation in live sessionsOperational Support Handle support tickets related to learner operations and ensure timely resolution Collaborate with various stakeholders such as universities, product teams, and counselorsRequirements & Skills: 1-3 years of experience in EdTech operations, LMS administration, or a similar role Hands-on experience with Salesforce (SF) and LMS is a must Strong familiarity with virtual learning tools like MS Teams, Zoom, and Excel Excellent problem-solving, communication, and collaboration skills Ability to work efficiently in a fast-paced environment with attention to detailJoin us and be part of a dynamic team driving digital learning excellence!