Senior Executive Operations

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center
Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs

Responsibilities

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations

Monitor the daily in scan and out scan of shipments and related paperworkCheck pre-alerts to track daily loads at the service centers and plan delivery schedules accordinglyConduct daily staff briefings, including communication regarding any operational changes, route changes etc

Check and hand over delivery sheets to the delivery staffEnsure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc

Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolutionaily basis recheck exceptions of the previous day and ensure follow up of the same

Ensure safe handling of all shipments at the service center and report any damaged cases to the originHandle security exceptions in the service center along with the security teamConduct regular audits of deliveries and status updates to ensure correctness of information flow to clients

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDAEnsure daily updation, allocation and collection OTM machines for deliveries
Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashierMonitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc in line with the training programmes designed centrallyEnsure adequate manning in terms for full-time employees, PDAs etcGenerate and maintain MIS related to the service center

OperationalEnsure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operationsMonitor the daily in scan and out scan of shipments and related paperwork

Conduct daily staff briefings, including communication regarding any operational changes, route changes etcDistribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off timesReduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction overall monitoring of staff wise productivityEnsure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedbackEnsure timely and correct data capture for all pickupsEnsure timely deposit of the cash sales amount collected to accountsEnsure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments

Monitor and review operations processes on sorting and bagging of shipments

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staffAudit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvementMonitor Net Service Levels and take corrective actions, if anySupport sales in bills distribution collections

Ensure safe handling of all shipments at the service center;Handle security exceptions in the service center along with the security teamMonitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc
in line with the training programs designed centrallyEnsure adequate manning in terms for full-time employees, PDAs etc

Generate and maintain MIS related to the service centerPeopleProvide direction, guidance and support to employees to help them discharge their duties effectively