Senior Executive - Operations and Service

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

To Ensure SLA Delivery for each process- To Ensure quality of files processed by the Operations team are within the specified guidelines- Achieve Service To Sales Numbers- To Ensure all cash management services at the branch are delivered- Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc- Data Analysis & Sharing of best practices with team- Ensuring Implementation of Policies & processes- Coordination with various HO / Cross functional departments & providing feedback- Recruiting and manpower forecast & planning- Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction- Vendor management (CPV Agencies)- Ensuring Compliance & Integrity within the area/region- To Support all New Initiatives & functional Projects of the Function

Required Qualifications and Experience

Should have 2-4 years experience, and minimum 1 years managing branch operations. Should be a post graduate preferably. Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication s along with strong presentation and data analytics. Self-motivated and a self-starter