Senior Executive - Motor Claims

About the Team

The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As a Senior Executive, you will play a critical role in ensuring a smooth, fast, and fair claims experience for our customers. You will be responsible for the end-to-end management of motor own-damage (OD) claims, serving as the primary point of contact for customers and service partners.

Must Haves

• Experience:

  At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.

• Technical Skills:

• Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.

• Communication Excellence:

  Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.

• Soft Skills:

• Excellent analytical and problem-solving abilities.
• Flexible and adaptable to a changing and digital-first work environment.
• Strong interpersonal and negotiation skills.

What We Expect From You

• Own end-to-end motor claim decisions—decide claims based on policy, technical evaluation, and evidence.
• Review surveyor reports, validate estimates, and ensure cost-effective repair vs. replacement.
• Leverage digital tools for assessment and settlement, and communicate outcomes clearly and empathetically to customers.
• Ensure smooth coordination between customers, surveyors, and garages.
• Negotiate repair costs to control losses while maintaining quality.
• Handle stakeholder communication, ensuring timely updates and resolution within TAT.
• Support network expansion by identifying and vetting quality garages and surveyors. Assist in site visits, documentation, and feedback for empanelment decisions.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Sachin Bansal & Ankit Agarwal

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

• You’re impact-driven

• You take ownership, build boldly, and care about making a real difference.

• You strive for excellence

• Good isn’t good enough. You bring focus, precision, and a passion for quality.

You embrace change

You adapt quickly, move fast, and always put the customer first.