Senior Executive - Motor Claims

About the Team

The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As a Senior Executive, you will play a critical role in ensuring a smooth, fast, and fair claims experience for our customers. You will be responsible for the end-to-end management of motor own-damage (OD) claims, serving as the primary point of contact for customers and service partners.

Must Haves

• Experience:

  At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.

• Technical Skills:

• Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.

• Communication Excellence:

  Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.

• Soft Skills:

• Excellent analytical and problem-solving abilities.
• Flexible and adaptable to a changing and digital-first work environment.
• Strong interpersonal and negotiation skills.

What We Expect From You

• Own end-to-end motor claim decisionsdecide claims based on policy, technical evaluation, and evidence.
• Review surveyor reports, validate estimates, and ensure cost-effective repair vs. replacement.
• Leverage digital tools for assessment and settlement, and communicate outcomes clearly and empathetically to customers.
• Ensure smooth coordination between customers, surveyors, and garages.
• Negotiate repair costs to control losses while maintaining quality.
• Handle stakeholder communication, ensuring timely updates and resolution within TAT.
• Support network expansion by identifying and vetting quality garages and surveyors. Assist in site visits, documentation, and feedback for empanelment decisions.

Inside Navi

Sachin Bansal & Ankit Agarwal

Our Culture

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

Why You'll Thrive at Navi

• You’re impact-driven

  You take ownership, build boldly, and care about making a real difference.

• You strive for excellence

  Good isn’t good enough. You bring focus, precision, and a passion for quality.

You embrace change