Senior Executive Information Technology

Job Title:

Location: HO (Chembur)

Reports To:

Job Summary:

Key Responsibilities:

IT Operations Support:

• Assist in managing and maintaining IT infrastructure, includingPCs, Laptops, networks, firewall, email and other end-user devices.
• Ensure high availability and reliability of IT systems.

Technical Support:

• Provide technicalsupport to outletsand internal clients,troubleshooting hardware and software issues.
• Ensure timely resolution of IT-related problems.

POS Systems Management:

• Support the maintenance, and optimization of outlet-specific software systems such as point of sale (POS) system and others

Project Assistance:

• Collaborate with the senior subordinates on IT projects,including system upgrades, new implementations, and technology initiatives.
• Assist with on ground availability when assigned by reporting partner.

Vendor Coordination:

• Liaise with external vendors and service providers to ensure timely delivery and support of IT services and products.

Documentation:

• Maintain up-to-date documentation of IT Assetsand systems.

Team Support:

• To processes attitude of learning and collaborating with partners in the team to extend support for internal and external clients.

Qualifications and Skills:

• Education:

  Bachelor's degree in Computer Science, Information Technology or related field with certifications and diplomas as supporting.

• Experience:

  Minimum of 3 - 5years of experience in IT supportor IT management, preferably within the F & B industry.

• Technical Skills:

  Proficiency in managing IT infrastructure, including servers, networks,

and end-user devices. Experience with hospitality-specific software systems (e.g., POS).

• Problem-Solving: Problem-solving skills with a proactive approach to identifying and resolving IT issues.

• Communication:

  Good/Average verbal and writtencommunication skills. Abilityto effectively communicate technical information to non-technical stakeholders.

• Customer Service:

  Ability to provide qualitytechnical support to outlets and internal clients

• Teamwork:

  Ability to work effectively as part of a team.

Additional Information:

• Work Environment: This role may require occasional travel to differentoutlets or locations within the organization (Mumbai Region) to provide on-site IT support.