Senior Executive- HR Shared Services (US Region)

Senior Executive- HRSSC (NAM)

Responsibilities

• Employee Onboarding: Coordinate and facilitate the onboarding process for new hires, ensuring a consistent onboarding experience.
• Benefits Administration: Manage and support benefits programs, including health insurance, retirement plans, and other employee benefits. Assist employees with benefits-related inquiries.
• HR Compliance: Stay up to date with and ensure compliance with local labor laws and regulations, providing guidance when necessary.
• HR Policies: Assist in the development and implementation of HR policies, ensuring alignment with local regulations.
• Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws.
• HR Reporting: Generate and analyse HR reports and metrics to provide insights and support data-driven HR decisions.
• Assigning Work: Distribute tasks and responsibilities among HR team members efficiently, ensuring workload balance and timely completion of projects.
• Employee Transaction Management: Process employee transactions, such as new hires, terminations, promotions, and transfers, ensuring accuracy and compliance with company policies and procedures.
• HRIS Data Management: Maintain accurate and up-to-date employee data in the HR Information System (HRIS) and generate reports as needed to support data-driven decision-making.
• Subject matter expert in the functional workstream processes using an HRIS system.
• Specializes and provides deeper transactional and process expertise in key areas: Employee life cycle, talent operations, reward operations.
• Employee Guidance: Provide guidance and support to employees and managers on HR policies and procedures, as well as handle employee inquiries and concerns promptly and professionally.
• Cross-Functional Collaboration: Collaborate seamlessly with other departments to ensure the smooth operation of HR processes and provide support for HR-related projects and initiatives as required.
• Training: Train the new Joiners and mentoring the performance. Monitors performance across HR systems, administrative processes, customer service trends, etc.,
• Knowledge Base Maintenance: Update ongoing updates made on SOPs to maintain a current and accurate knowledge base, ensuring it consistently offers precise answers to customer inquiries.
• Empowering Associates: Educate associates on company practices and tools (e.g., self-service, portal), enabling independent query resolution. Conduct follow-up calls and additional research as needed.
• Quality Assurance: Contribute to quality assurance by actively participating in testing and evaluating enhancements and technology affecting self-service and other shared service or call center tools (e.g., knowledgebase, portal, case management).
• Handle High Profile requests and Payroll impacting requests with utmost urgency and confidentiality.