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EXL Services
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Senior Executive

Senior Executive

EXL Services

4 - 8 years

5 - 7 Lacs

gurgaon

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

iata data chat query workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Executive

EXL/SE/1543823

Travel & LeisureGurgaon

Posted On

10 Nov 2025

End Date

25 Dec 2025

Required Experience

4 - 8 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Executive

Cost Code

5218651

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

500000.0000 - 750000.0000

Complexity Level

Back Office (Complexity Level 3)

Work Type

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Travel & Leisure

LOB

Back Office

SBU

Operations

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

GDS SYSTEMS

TRAVEL AND HOSPITALITY DOMAIN

KNOWLEDGE ON IATA STANDARDS.

BUSINESS TRAVEL

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

English speaking Travel expert with prior experience in handling Travel queries over call, email/ chat. Good knowledge of Airlines Fares/Hotel & Car bookings and relevant working experience on GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs.

Maintaining high accuracy, productivity standards and should have willingness to learn. Performing quality checks.

Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with internal and external customers.

Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment. Required to work on all Indian holidays as the process requires to follow servicing market holidays.

Workflow

Workflow Type

Back Office

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Senior Executive