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EXL
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Senior Executive

Senior Executive

0 years

|

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

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Skills Required

support query database updating coordination training maintenance upgrading reports

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for managing the resolution of application and system issues that arise in the business:

Possessing specialist knowledge of operating systems, devices, applications and software
Providing technical support to teams within the business
Assisting with system integrations
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing coordination at a local and international level where required
Delivering regular and customized training within the business
Preparing maintenance plans and upgrading schedules for the business’s systems
Developing reports for the teams across the business

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