Senior Executive/ Executive - Customer Service

As an Executive/Senior Executive - Customer Service at CG Logistics Private Limited in New Delhi, you will play a crucial role in ensuring customer satisfaction through effective communication and coordination. With over two decades of experience in providing end-to-end multimodal logistics solutions, our company takes pride in being a trusted partner for clients across various industries. Your key responsibilities will include handling customer inquiries via phone, email, and chat, promptly addressing concerns, and collaborating with internal teams to ensure seamless logistics support. You will also be responsible for collecting and analyzing customer feedback to identify areas for service improvement, maintaining accurate records in the CRM system, and preparing regular reports on customer service metrics. To excel in this role, you should have a Bachelor's degree in business, Logistics, or a related field, along with 2-3 years of experience in customer service, preferably in the logistics or supply chain industry. Strong verbal and written communication skills, proficiency in MS Office and CRM software, problem-solving abilities, and a customer-centric mindset are essential qualities for success in this position. Additionally, you should be able to multitask and work efficiently in a fast-paced environment. At CG Logistics Private Limited, we offer opportunities for professional growth in the logistics industry, a collaborative work culture, and an attractive compensation package with benefits. If you are interested in joining our team, please send your resume to careers@cglindia.net with the subject line "Application for Executive/Senior Executive - Customer Service.",