Senior Executive -Customer service

Albéa

10 years

3 - 8 Lacs

baddi

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

service design development support recruiting packaging retention effectiveness erp data analytics leadership

Work Mode

On-site

Job Type

Part Time

Job Description

Experience

Experienced

Type of contract

Permanent

Type of job

Sales - Marketing

Job summary

Serve as the primary point of contact for our key customers, ensuring a strong understanding of their needs and expectations.
Regularly conduct client meetings to review performance, introduce new products, and identify business opportunities.
Develop and execute a strategic sales plan to achieve revenue and profitability goals.
Prepare regular forecasts, account plans, and business reviews to track progress against objectives.
Collaborate with internal teams (R&D, design, and production) to develop customized solutions that meet client requirements.
Monitor development progress collaboratively with NPD-PM from Award through Launch Delivery.
Assist building RFQs /Costing/Price Adjustments /Development PO’s & invoicing.
Work closely with customer services, technical, and supply chain teams to ensure seamless execution of orders and projects.
Stay updated on market trends, competitors, and industry developments to provide valuable insights to clients.
Provide feedback from clients to internal teams to support product innovation and process improvements.

About Albea & the Product line that is recruiting Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Baddi manufactures Laminate Tubes for Oral Care, Cosmetics and Pharmaceutical Markets & injection moulded components for Tubing & Cosmetic Packaging. It also has Assembly Capacities for Cosmetic Rigid Packaging. Main activities

Guarantees to maintain and grow the business, reach sales performance target on both volume and profitability and continuously improve customer satisfaction.
Guarantee that Albea key performance factors, such as profit, new business, business retention rate, overdue, etc. are maintained and improved.
Closely follow-up project activities and pro-actively identify cost deviation & timely adjustment of forecasts.
Speed and effectiveness in addressing key account issues.

Accountability including KPIs

Guarantees to maintain and grow the business, reach sales performance target on both volume and profitability and continuously improve customer satisfaction.
Guarantee that Albea key performance factors, such as profit, new business, business retention rate, overdue, etc. are maintained and improved.
Closely follow-up project activities and pro-actively identify cost deviation & timely adjustment of forecasts.
Speed and effectiveness in addressing key account issues.

Profile (Experience & qualifications) Experience and education

Bachelor degree with 10Years + related experience

Knowledge/Technical Skills required

Strong ERP and data analytics background (data mining). Work with partners to work with the ERP systems interactively.
Proficient in the use of MS/Office products

Leadership skills

Engage & Act - Manages priorities, Acts at the right time and decisively.
Win as One Team -Breaks silos. Actively supports and contributes to the success of other departments.
Achieve Goals - Honors commitments. Finishes what s/he has started. Ensures customer satisf

More Jobs at Albéa

Senior Executive -Customer service

baddi

10.0 - 10.0 yrs

INR 3 - 8 Lacs

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