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Distributed, resilient, fault-tolerant systems
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Strong engineering fundamentals and clean abstractions
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A culture of ownership: You build it, you own it
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Scalability, automation, observability, and minimal manual ops
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The right tool for the job our current stack includes Golang, Node.js, Ruby, Java, Aerospike, MySQL, ElasticSearch, and modern cloud-native components.
Role Overview
As the Senior Engineering Manager - Billing, Data & Infrastructure, you will own two essential platform functions:
1. Billing Platform (Accuracy, compliance, finance integrity)
2. Data and Infrastructure Platform (Scale, performance, reliability, cost)
This role requires:
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Engineering leadership at org level
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Architecture-level influence
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Ability to guide complex distributed systems development
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Strong stakeholder and delivery leadership
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Deep operational rigor and obsession with performance & reliability
Key Responsibilities
1. Technical & Architectural Leadership
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Define and drive the technical roadmap for Billing, Data & Infrastructure services at Exotel.
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Guide architecture for distributed systems, data pipelines, storage, and observability.
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Ensure Billing systems meet accuracy, compliance, and scale requirements.
2. Billing Platform Ownership
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Own end-to-end billing systems including rating, charging, invoicing, taxation, and reconciliation.
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Partner with the CFO s office for financial accuracy, audits, and reporting.
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Improve automation, data integrity, and system scalability.
3. Data, Infrastructure & Platform Engineering
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Lead teams managing compute, storage, networking, CI/CD, and cloud infrastructure.
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Ensure high availability, performance, and operational excellence.
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Drive itoring, alerting, SLOs, cost optimi ion, and deployment automation.
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Drive big data architecture, design, deployment and optimi ion
4. Delivery & Execution
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Translate strategic goals into clear engineering plans and milestones.
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Own delivery timelines, quality, and engineering health metrics.
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Establish strong processes for reviews, testing, incident management, and releases.
5. People & Team Leadership
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Build and mentor high-performing engineering teams.
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Drive a culture of ownership, learning, and engineering excellence.
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Enable growth paths for engineers and leads.
6. Stakeholder & Cross-Functional Collaboration
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Work closely with Product, CFO s office, Architects, and business leaders.
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Communicate priorities, trade-offs, and progress clearly.
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Align teams around long-term platform strategy.
Must-Haves
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10-14+ years of experience with a deep engineering background in backend or distributed systems.
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3-5+ years of engineering leadership (people + delivery).
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Proven success in leading high-scale infrastructure, platform, or distributed system teams.
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Strong experience with Billing/financial systems or data integrity-critical systems.
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Ability to drive architecture, influence senior technical leaders, and guide complex designs.
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Experience working with cloud-native technologies and modern DevOps practices.
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Strong communication, stakeholder management, and cross-functional leadership.
Good-to-Haves
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Experience with data infrastructure: pipelines, analytics frameworks, distributed databases.
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Exposure to AI/ML for anomaly detection, automation, or optimi ion.
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Experience in telecom/CPaaS/payments or other high-availability domains.
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Deep understanding of systems reliability (SLOs, SLAs, capacity, performance engineering).
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Hands-on experience with optimizing cloud cost, infra automation, or internal platform services.
Why This Role Is High-Impact
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Own systems that directly affect Exotel s revenue, trust, and global scale.
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Shape the foundational infrastructure that powers millions of daily communication events.
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Lead two mission-critical teams with strategic charter and influence.
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Be part of a strong engineering culture that values autonomy, impact, and technical excellence.
