Senior Engineer, Service Delivery

Job Description

Senior Service Delivery Engineer Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Gurgaon . What you ll achieve As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. You will: Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement. Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement. Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities Maintain awareness of all service matters and manage customer during high priority escalations. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Strong hands-on experience with Dell EMC VMAX and PowerMax , Isilon storage arrays. Deep expertise in Dell EMC Networker and other DPS components like Data Domain, etc. Good understanding of SAN/NAS technologies. Familiarity with Brocade SAN Switches, zoning, and troubleshooting. Experience with backup policies, retention, replication, and recovery. Desirable Requirements Bachelors Degree Experience in large enterprise environments handling critical production workloads.