Senior Engineer Quality – Customer Support

Job Description

1st-level customer support for Q-topics Capture customer specific requirements and integrate special requirements within plant processes as per IATF 16949 requirements. Responsible for PPAP ontime submission to customer based on customer specific requirements. Will be actively participating in SE (Simultaneous Engineering team) /PAT (Product start Team)/ QGC (Quality Gate Customer) meetings to capture the product requirement at early stage and also giving inputs or suggestions based on experience. Responsible for active participation in process FMEA and bring the learning and inputs from SE/PAT/QG meetings to FMEAFMEA coordination. Responsible to initiate suaitable containment measures at customer end or at warehouse for customer complaintsResponsible for coordinating with internal stake holders in addressing customer complaints which are related to manufacturing process and communicate the actions to customer. Qualifications BE (E&E / E&C) : 3 to 4 years of experience Additional Information Technical - Should have basic electronics knowledge and should be able to read and understanding schematics - Should have knowledge on 8D systematics - Should have SixSigma Green belt (Minimum) ,possess knowledge on Shainin methodology and DOE - Should have sound knowledge on PPAP, FMEA and CP Ability to Statistical analysis Behavioral - Responds promptly to customer requests;is easy to reach and work with during work hours - Proactively incorporates user/ customer feedback to improve deliverables - Regularly interacts with the customer at appropriate levels - Works effectively with others and openly shares expertise and resources to deliver results - Displays openness to confrontation and difficult conversations - Convincingly presents own ideas and concepts to different target audiences - Listens actively in order to understand other people's perspectives - Ensures own adherence to project and quality standards regardless of functionalarea of work - Is able to take accountability for assigned tasks and work with autonomy - Radiates self-confidence, energy and optimism in engaging with others