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Senior Engineer - MS, Linux

5 - 9 years

0 Lacs

maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

ticketing tools servicenow vendor management project planning communication skills adaptability client management crosstechnology infrastructure itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise helps in proactively monitoring, identifying, investigating, and resolving technical incidents and problems, ensuring smooth operations and client satisfaction. You manage work queues, address incidents and requests within SLAs, and collaborate with teams and clients for second-level support and efficient problem resolution. Your meticulous execution of changes, contribution to change management, and focus on quality and automation enhance service efficiency. Qualifications Required: - Moderate-level experience in managed services roles handling cross-technology infrastructure. - Knowledge of ticketing tools, preferably ServiceNow. - Familiarity with ITIL processes and experience working with vendors and third parties. - Proficiency in planning activities and projects, adapting to changing circumstances. - Ability to work longer hours when necessary, communicate effectively across cultures, and work well under pressure. - Commitment to client-centric interactions, understanding requirements, and ensuring a positive experience. - Bachelor's degree in IT/Computing or equivalent work experience. NTT DATA is committed to diversity and inclusion, providing a workplace where you can grow, belong, and thrive. Join a global team that values technical excellence, innovation, and making a difference for clients and society. Embrace new opportunities and challenges to expand your skills and expertise, preparing for future advancements within the company.,

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