Senior Engineer - IT

Roles and Responsibilities: Administer, manage, and maintain the Google Workspace ecosystem. Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues. User & shared mailboxes, google groups provisioning and management. Communication & collaboration application and Resource Administration Troubleshooting messaging issues Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity. Oversee email retention activities to comply with legal records retention policies. Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support. Knowledge of and exposure to Identity Providers (e. g. One Login, Okta, Ping Identity) Periodically analyze trouble tickets from lower tier teams, identify gaps, create and carry out new solutions, document, and train technical support staff. Escalate support issues to vendor, follow up and resolve them in a timely manner. Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new G Suite features/ enhancements. Excellent organizational, written, and verbal communication skills desired & Strong customer focus and ownership Incidents Change and Service Requests (tasks) need to be addressed in a timely manner and provide RCA. Must be able to create design documents, system operating procedures & FAQs. Zoom and Zoom Room Administration. Synology Administration Configuring and maintaining router, switch, VLAN, WLAN, Guest Network NAC, Firewall, VPN Custodian of wireless LAN Secures network system by establishing and enforcing policies and defining and monitoring access. Requirements: Minimum of 5 year in relevant area. The ideal candidate will be Computer Science Engineering graduate / MSCIT/ Technical Graduate with AI certification Strong verbal and written communication Excellent analytical and problem-solving skills Ability to work well in teams. Strong work ethic and attention to detail ITIL certification G-suite certification / Google / practitioner certification, CCNP & Network Practitioner certificate Exposer towards AI / ML are preferred. Understanding of ITSM tools is good to have Must have experience in administrative of G-suite, Zoom, Synology backup solution and Basic of Network Troubleshooting at Switching level. Hands on in supporting users in cross geographic locations.