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Senior Engineer-IN Charging

Senior Engineer-IN Charging

Ericsson

4 - 6 years

4 - 8 Lacs

Noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service cutting monitoring analysis network reports networks security audits solver analyze troubleshooting engineering support drive

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About This Opportunity

We are seeking a highly skilled and motivated 2nd Level Operations Senior Engineer to join our team within Managed Service Delivery Services. In this role, you will play a pivotal role in ensuring the successful delivery of services that meet or exceed customer expectations, all while managing a variety of technical, operational, and business tasks. You will have the opportunity to work on cutting-edge telecom systems and enhance your skills in a dynamic and fast-paced environment.

What Will You Do?

Managing the delivery of services in alignment with agreed SLA/WLA, ensuring timely and quality service provision.
Handling escalations and ensuring that issues are resolved efficiently.
Conducting CSR reviews with PA responsible.
Monitoring and managing TT/CR performance.
Ensuring root cause analysis (RCA) for any critical events.
Supporting Network Rollout, D&P, and FM, prioritizing tasks as per business needs.
Ensuring all activities are executed according to MSTOP guidelines and ensuring that MIRs are released accordingly.
Overseeing the daily review and monitoring of TT, CR, and AT.
Implementing User Access Control and ensuring regular reviews are conducted.
Providing regular performance reports to the BO CA Manager.
Participating in internal technical discussions to improve network performance and propose recommendations.
Contributing to the creation and improvements of internal procedures and routines.
Managing interfaces with Circle, Regional, and Central teams across OSD, MSIP, and GNOC.

You Will Bring

A proactive mindset and ability to manage a team to deliver results while meeting customer expectations.
Deep understanding of telecom systems, intelligent networks, and network security, with the ability to perform end-to-end performance audits and optimization.
A natural problem-solver who can quickly analyze and address complex technical challenges.
Proven ability to work cross-functionally and build relationships with various teams such as OSD, MSIP, GNOC, and central teams.
A commitment to customer satisfaction, ensuring services are delivered at the highest possible standards and troubleshooting is handled promptly.
Excellent ability to communicate complex technical concepts to both technical and non-technical stakeholders, ensuring clarity and understanding at all levels.
A mindset geared towards continuous improvement and making recommendations for optimized procedures and routines.

Key Qualifications

Bachelor’s degree in engineering or an equivalent technical discipline.
4-6 years of experience in telecom operations or customer support roles.
Experience with Ericsson Charging System is highly preferred.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Job details: MS Core and Cloud Specialist

Job Stage: Job Stage 5

Primary Recruiter: Shivani Sah

Hiring Manager: Nibir Kumar Mudai

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Senior Engineer-IN Charging