Senior Engineer-IN Charging

About This Opportunity

We are seeking a highly skilled and motivated 2nd Level Operations Senior Engineer to join our team within Managed Service Delivery Services. In this role, you will play a pivotal role in ensuring the successful delivery of services that meet or exceed customer expectations, all while managing a variety of technical, operational, and business tasks. You will have the opportunity to work on cutting-edge telecom systems and enhance your skills in a dynamic and fast-paced environment.

What Will You Do?

• Managing the delivery of services in alignment with agreed SLA/WLA, ensuring timely and quality service provision.
• Handling escalations and ensuring that issues are resolved efficiently.
• Conducting CSR reviews with PA responsible.
• Monitoring and managing TT/CR performance.
• Ensuring root cause analysis (RCA) for any critical events.
• Supporting Network Rollout, D&P, and FM, prioritizing tasks as per business needs.
• Ensuring all activities are executed according to MSTOP guidelines and ensuring that MIRs are released accordingly.
• Overseeing the daily review and monitoring of TT, CR, and AT.
• Implementing User Access Control and ensuring regular reviews are conducted.
• Providing regular performance reports to the BO CA Manager.
• Participating in internal technical discussions to improve network performance and propose recommendations.
• Contributing to the creation and improvements of internal procedures and routines.
• Managing interfaces with Circle, Regional, and Central teams across OSD, MSIP, and GNOC.

You Will Bring

• A proactive mindset and ability to manage a team to deliver results while meeting customer expectations.
• Deep understanding of telecom systems, intelligent networks, and network security, with the ability to perform end-to-end performance audits and optimization.
• A natural problem-solver who can quickly analyze and address complex technical challenges.
• Proven ability to work cross-functionally and build relationships with various teams such as OSD, MSIP, GNOC, and central teams.
• A commitment to customer satisfaction, ensuring services are delivered at the highest possible standards and troubleshooting is handled promptly.
• Excellent ability to communicate complex technical concepts to both technical and non-technical stakeholders, ensuring clarity and understanding at all levels.
• A mindset geared towards continuous improvement and making recommendations for optimized procedures and routines.

Key Qualifications

• Bachelor’s degree in engineering or an equivalent technical discipline.
• 4-6 years of experience in telecom operations or customer support roles.
• Experience with Ericsson Charging System is highly preferred.