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Landis Gyr
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Senior Engineer , Expert Support

Senior Engineer , Expert Support

Landis Gyr

3 - 6 years

5 - 8 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

product management sqa sap web analytics sap crm customer service troubleshooting software quality assurance product support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk /Program teams, etc.

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers business functions, and superior customer service and troubleshooting skills.

Key Responsibilities & Skills

Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines

Lead projects that will increase productivity or customer service

Provide end-to-end troubleshooting for the deployed products & solutions

Provide root cause analysis and recommend solutions for advanced support issues

Proactively follow through on customer issues to ensure customers concerns are

addressed accurately and promptly

Implement emergency fixes for critical issues

Act as a liaison to the other business units within the Company

Work with the other business units within the Company to enhance its product line

Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis

Don t have any night shifts

Install system releases

Must have requirements:

Masters/Bachelors Degree in Engineering or equivalent.

Proven ability to multi-task.

Strong interpersonal and communication skills.

Ability to work independently or with a team.

Behavioural Competencies:

Excellent communication skills (both verbal and written).

Adaptive and collaborative team approach.

Ability to build strong relationships across departments.

It s an exciting time to be part of Landis+Gyr!

We re shaping a more sustainable future while empowering our people to thrive and grow.

What we offer:

Competitive compensation and region-specific benefits
Comprehensive employee development programs, including mentorship and training opportunities
A diverse, inclusive, and global culture that champions innovation and continuous growth

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Senior Engineer , Expert Support