Senior Engagement Manager, South Asia

About Grok

Grok Global Services is a professional services firm dedicated to the international education sector. We are a US corporation with offices across Southeast Asia, China, and India. With over 230 global staff and a commitment to excellence, we are the leading provider of in-market engagement services.

Grok is on a trajectory of rapid growth, expanding our client base, deepening service scope, and the geographies we cover. We now support over 80 institutions, including members of the Russell Group, Go8 in Australia, and the top 150 ranked universities in the United States. We have rapidly established ourselves as the market leader for in-country staffing, now operating in over 15 countries.

Our services include deploying in-country representatives, supporting recruitment and partnership development, and offering digital marketing solutions. We extend the international teams of higher education institutions into the world’s most important education markets. We have assisted more than 150 institutions with the management of recruitment channels, developing and managing academic partnerships, digital services, social media, and relationship building with international alumni.

The Role

As our team continues to grow, we are looking for a dedicated, organized and detail-orientated person to support our Engagement Management and Ecosystem Initiative in South Asia, with a primary focus on engagement management, pastoral supervision of staff, ecosystem development and talent acquisition, for our operations in South Asia.

Core Responsibilities
This is a multi-faceted role; as our company grows, we want our staff to grow too. This means that your “day to day” may look different a year or two down the road, though the immediate priorities and tasks you will support are as follows:

Engagement Management

As an Engagement Manager for South Asia-based staff, you will:

• Provide professional and pastoral supervision to local staff.
• Foster a strong, positive work culture for a mixture of office and remote-based staff.
• Inform processes to ensure that all staff are being supported consistently at a regional level.
• Assist with onboarding new clients (or new client relationships) to ensure a strong common understanding between parties.
• Collaborate with internal stakeholders to develop and improve systems and processes.
• Develop and deliver client engagement initiatives.
Support the annual staff performance appraisal process.

Talent Acquisition

Support Grok’s South Asia Initiative to develop and nurture the Ecosystem

• Support the Executive Director and Associate Director South Asia on building Grok's relationships with key education agencies, tertiary institutions, high schools, and destination market organizations with a local presence (ie. Austrade, British Council, Enterprise Ireland, etc).
• Support Grok's local leadership team in fostering a strong office culture. Lead, support and participate in training and professional development. Organize and attend local entity staff social events.
Maintain a constant awareness of the health of the local entity's culture, staff morale, engagement and general performance.

Additional Responsibilities: Member of the Grok Management Team

General Responsibilities of All Managers

• As a member of the Grok management team, protect and further the interests of the company, both within your role, and more generally.
• Participate in management meetings, offering your support, insights and assistance to your management peers.
• Notify appropriate Grok executives of any threat to, or problem with, the business or its employees.
• Involve the management team appropriately in the development of critical projects.
• Compartmentalize and differentiate between your professional responsibilities and personal issues and loyalties.
• Mentor staff and provide training to staff.
Participate in building the Grok culture.

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About Working at Grok

At Grok, we pride ourselves on being practical and down-to-earth people, combining technical expertise with social skills to build strong relationships. Grok provides a dynamic, fun, and supportive environment where you can develop your professional skills and contribute to building something meaningful and profitable.

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Grok Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For more information about Grok, please visit our website: grokglobal.com .