Senior Director of Global Operations

Senior Director of Global Operations

What does a TaskUs Senior Director of Global Operations really doThink of yourself as a strategic leader whose primary responsibility is to align and lead the Operations team to flawless delivery globally . A transformative change agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices and lessons learned are flowing from region to region to drive shared success.

You love working closely with people and building solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You re self-motivated and career-driven. You re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your clients while providing world-class service and satisfaction.

As a Senior Director of Global Operations , you will:

• Offer solutions utilizing persuasive win themes and effective project management strategies

• Develop a deep understanding of the TaskUs portfolio of Services and Solutions

• Partner consistently with Client Services and Operations personnel and work as one team in front of the clients

• Support quarterly business reviews with thought leadership and present growth opportunities in this forum

• Establishing goals, analyzing growth and providing accurate/complete submission of required progress reports, forecast and status of opportunities within operations

• Able to set up global strategy and ops model yet quick to adjust depending on business and frontline needs

• Work closely with Client services teams to interface with clients and be the primary contact for program-level discussions.

• Able to effectively lead global teams without being the direct line manager of global site operations and function leaders.

• Champion frontline-first operations and bring together a global village approach to global operations

• Drive alignment of processes across all regions supporting the program

• Can architect global operations to deliver minimal surprises from a tactical and operational level

• Ridiculously good track record and ability to come up with both tested-and-proven and outside-the-box solutions for global teams

Do you have what it takes to become a Senior Director of Global Operations

Requirements:

• 10+ years of operations management experience

• Experience in BPO, with managing multi-site and client relations prior experience as an advantage

• Strong communication skills; client communication is an asset

• Exceptional presentation acumen and experience

• A passion for revolutionary technology solutions

• Energetic and self-motivated

• Able to work both independently and on a team

• Required: because this is a global role, this person must be able to travel 50-75%

• Previous experience in leading content moderation, and social media teams is an advantage