Senior Desktop Analyst

Job Description

Provides technical support to engineers and scientists in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. Develops and understands network solutions considering the hardware and system objectives. Understands the technical needs of the business. Under limited supervision, manage public and/or private network such as Internet protocol (IP) networks, wide area networks (WANs), and public switched telephone networks. Under limited supervision, Installs, monitors, maintains upgrades and supports network communications systems to provide maximum performance and availability following established procedures using expertise and knowledge. Under limited supervision, reviews network traffic data to support capacity planning, routing, switching and load balancing, and supports the day-to-day provisioning and maintenance of network services. Education Required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations. Experience Required: At least 3 years. Special Qualifications: