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Senior Customer Support Executive

1 years

3 - 5 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

  • Lead and manage the operations team to ensure efficient handling of bookings
  • Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
  • Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
  • Ensure consistent supply by onboarding new partners & vendors and launch new cities and services
  • Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
  • Define and analyze metrics and KPIsto efficiently track progress

Perks:

  • Rewards, Incentives & Bonuses
  • Special Meals & Food Trials
  • Startup Exposure
  • Full of Learnings

Other Details:

  • Need people who are responsible, confident and street smart
  • Good communication and soft skills
  • Foodies are preferred

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Experience:

  • Customer support: 1 year (Required)

Work Location: In person

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