Senior Customer Support Agent – Voice & Non-Voice (US Process - Non Technical)

Location:

CTC Offered:

About the role:

Customer Support Agent (Senior Level)

Key Responsibilities:

• Handle inbound and outbound customer calls, providing prompt and professional assistance.
• Address queries, complaints, and requests via voice and non-voice channels (email/chat) with accuracy and empathy.
• Ensure customer satisfaction through effective problem-solving and resolution.
• Follow standard operating procedures (SOPs) and maintain high-quality service standards.
• Document customer interactions and update internal systems as per guidelines.
• Collaborate with the support team to meet SLAs, KPIs, and overall process goals.

Requirements

• Minimum

  2 years of proven experience

  in

  US-based customer support (B2C process)

  .
• Excellent

  verbal communication skills with a clear US accent

  (mandatory).
• Hands-on experience handling

  voice support

  ; basic familiarity with non-voice support (email/chat) preferred.
• Strong customer service orientation with active listening and empathy.
• Ability to work in rotational shifts aligned with US time zones - 8 AM EST - 11 AM EST
• Strong problem-solving skills and attention to detail.
• Graduate in any discipline (preferred) except B.Tech, BCA

What we offer:

• Competitive salary:

  ₹4,00,000 – ₹4,50,000 per annum

  .
• Opportunity to work in a dynamic, growth-oriented environment.
• Exposure to international customer support standards.
• Professional development and career progression opportunities.

If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, we’d love to hear from you!