Senior Customer Service Associate

Role Overview: As a Senior Customer Executive, you will be responsible for providing excellent customer service and sales support. Your primary duties will include ensuring customer satisfaction, handling inquiries and complaints, and promoting products or services. Strong communication skills are essential for effective interaction with customers. A graduation degree is required for this role. The ideal candidate should have 8 months to 1 year of experience in customer service or sales, although freshers are also welcome to apply. Key Responsibilities: - Provide exceptional customer service by addressing customer inquiries and resolving issues promptly - Offer sales support by promoting products or services to customers - Maintain accurate records of customer interactions and transactions - Collaborate with team members to achieve sales targets and customer satisfaction goals - Submit all relevant documents for verification as per company procedures - Work 5 days a week in a general shift timing, with weekend availability if needed - Ensure immediate joiners are preferred for this position - Receive benefits such as health insurance, life insurance, paid sick time, paid time off, and Provident Fund - Opportunity for a performance bonus based on achievements Qualifications Required: - Graduation degree is a must - Minimum 8 months to 1 year of experience in customer service or sales is preferred - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Proficiency in handling customer inquiries and complaints (Note: The additional details of the company are not provided in the job description),