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Senior Customer Service Associate

Senior Customer Service Associate

Ergode

2 years

0 Lacs

calcutta

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

service retention communication support strategies resolve metrics reports training crm software leadership mentoring

Work Mode

On-site

Job Type

Part Time

Job Description

**Job Title:** Senior Customer Service Associate

**Summary:**

We are seeking a highly experienced Senior Customer Service Associate to join our team. The ideal candidate will have a minimum of 2 years of experience in a customer service role and will be responsible for providing exceptional customer service to our clients. The Senior Customer Service Associate will play a key role in ensuring customer satisfaction and retention through effective communication and problem-solving skills.

**Roles and Responsibilities:**

Handle escalated customer inquiries and complaints in a professional and timely manner
Provide guidance and support to junior customer service representatives
Develop and implement strategies to improve overall customer satisfaction
Collaborate with other departments to resolve customer issues and improve processes
Monitor customer service metrics and provide reports to management
Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Assist in training new customer service team members

**Qualifications:**

Minimum of 2 years of experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Proficiency in CRM software and Microsoft Office Suite is a plus
Experience in a leadership or mentoring role is a plus

If you are a customer service professional looking to take the next step in your career, we encourage you to apply for the Senior Customer Service Associate position.

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Senior Customer Service Associate