Senior Counselor

Position: Senior Counselor

Type: Full-Time, In-Office
Location: Chandigarh

Please Note:
This is a backend role with no direct student interaction. It involves handling student files and applications for Canada, so being detail-oriented and knowing the process well is important. Sometimes, you may need to work longer hours during busy admission times.

Roles and Responsibilities:

• Provide backend support by managing the end-to-end processing of student applications to Canadian colleges and universities, ensuring accuracy and timely submissions.
• Support the Destination Manager – Canada in daily team coordination, task execution, and overall destination operations.
• Serve as the point of contact for all Australia applications, liaising closely with agents and counselors across branch offices.
• We have a comprehensive agent network that is divided between the team and the Destination Manager as per the quantum of work to ensure efficient handling, coordination, and timely submission of applications.
• Assess academic transcripts, financials, SOPs, and supporting documents before submission to ensure adherence to institution-specific checklists.
• Providing training to allocated agents and counsellors in branch offices on the application requirements for Canada.
• Evaluate student profiles and documentation to ensure they meet the admission requirements of Canadian institutions.
• Assist front-end counsellors in identifying suitable course and university options based on student eligibility and preferences.
• Accurately record and maintain student data, documentation, and application progress using the CRM and internal tracking tools.
• Follow up with counsellors, students, or associates for any pending documents, information, or clarifications required for application completion.
• Liaise with Canadian institutional partners for offer issuance, case-specific queries, and documentation follow-ups.
• Ensure that submitted applications meet all institution-specific guidelines and documentation requirements.
• Provide support in reviewing and refining students' Statements of Purpose (SOPs) in line with Canadian institutional expectations.
• Assist students with interview preparation when required by Canadian institutions, providing formats, sample questions, and mock sessions.
• Attend and stay updated through training sessions, webinars, and university briefings related to the Canadian education system.
• Coordinate with front-end counsellors and admissions officers to ensure a smooth flow of applications across the Canada pipeline.
• Maintain high accuracy in uploading and verifying application documents on partner portals or official channels.
• Track the progress of student files and applications, proactively resolving any delays or errors.
• Ensure proper handover of cases to the visa documentation team post offer acceptance and deposit payments.
• Provide updates and case statuses to associates and internal team members as required.
• Participate in institutional and internal training to continually strengthen destination-specific knowledge.
• Contribute to achieving monthly and quarterly application conversion targets set by the destination leadership.
• Support business development efforts, document review, and operational support to associates and counselors working with Canada-bound students.

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Experience:

• Overseas education: 2 years (Required)

Work Location: In person