Senior Coordinator - Cargo Operations, QSC India

Main Objectives of this position:
QSC Cargo Operation has an overall responsibility of Cargo Operations for the area assigned to him.Functions and Duties:General Tasks and Responsibilities

• To ensure tasks completion as per agreed SLA with Areas / Region.
• Arrange Load/Discharge (TBU / CBF)
• Check and trace pending container
  

ii. Check customs status
iii. Check DG documentation and acceptanceiv. Check import discrepancies before vessel arrival

• Create and evaluate no move status for container
  

vi. Create and provide TBU
vii. Handle CODviii. Handle late runnerix. Update missing PT DG container numbers in FIS

• Insert container no. and stowage position for DG
  

xi. Maintain terminal dates
xii. Coordinate for OOG handing and update of E-forms as per HL guidelinesxiii. Check on Cargo patrol / DG hold containers.

• Distribute Load/Discharge Information
• Provide DG manifest
  

ii. Provide load/discharge information
iii. Provide reefer manifest

• Finalize Load/Discharge
• Check & create port/terminal WO for payment
  

ii. Create additional terminal WO
iii. Create and provide manual TDRiv. Create and submit main terminal WO

• Define free WO
  

vi. Creation port WO
vii. Perform ICCL checksviii. Validate actual versus planned load/discharge information

• Handle Vessel Call
• Maintain round voyage (actuals)
  

ii. Obtain VIA / Rotation number from Terminal and Customs

• Organize ad hoc Special Handlings
• Apply new seal
  

ii. Handle reefer temperature deviations
iii. Resolve DG placard issuesiv. Handling damages (vessel / containers)

• Handling re-exports, cross stuffing and long standing and ensure timely movement / return of units
  

vi. Keeping track of Import evacuation of container from terminals and ensure all movement completed with terminal free period
vii. Placing fund requests for terminalsviii. Ensure vessel handing as prevailing rules of Port authority, Terminals, Marine Department, Customs etc.

• Handle Terminal Invoice / VIM (Vendor Invoice Management)
• Create TREX for all Customer recovery for all Additional operational expenses.
• Coordinate with partners and stakeholders to ensure accurate and timely load and discharge information exchange
• Monitor and approve late gate requests, ensuring compliance with established protocols
• Maintain accurate records of containers not in the terminal, missing documentation, and containers that did not materialize (shortfall).
• Generate and share reports, including break bulk (BB) information, dangerous cargo manifests, empty container details, and tank container information.
• Collaborate with teams to reconcile planned versus actual load/discharge information and identify discrepancies
• Maintain and update deadlines and cut-offs in FIS/Workflow tool, ensuring adherence to schedules
• Any additional or Adhoc task not specified above which relates to Cargo Operations
  

Position KPIs :

• LAB (Loaded as booked)
• Process Accuracy & Timeliness
• Variable / Terminal Others Cost
• Further KPIs to be defined by CoE (Center of Excellence)
  

Qualifications and Technical Job Requirements:
Industry Knowledge

• 5+ years industry and management experience in transportation industry
• Overall expert knowledge of Cargo Operations
• Experience in import general manifest (customs)
  

Business Systems/ IT

• Expert knowledge of user application systems (MS Office, Word, Excel, PowerPoint).
• Understanding of data quality benchmarking and KPI management.
  

Success Criteria for Position:
Communication/Organization Skills

• Good Communication skills required
• Time management skills
  

Values/Behaviors

• Positive attitude can do attitude
• Proactive
• Enthusiasm and team spirit
• High commitment to task