Senior Content Specialist

Job Description

We are looking for a Senior Content Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content. The candidate will work with hotels to understand their requirements and process modifications to content for the website their most important online marketing channel. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers. Responsibilities: Develop an in-depth understanding of all features of Simplotels content management system and conduct training sessions for large clients to effectively leverage the use of our CMS. Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat. Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects. Drive and oversee the allocation of work assignments and timely delivery of the same. Prioritize and manage several open issues simultaneously, Manage projects / large customers and ensure that the project is delivered on time with high quality Ensure communication with all stakeholders regarding projects Perform quality checks on the teams tickets to improve quality. Create SOPs, manuals and checklists, and document product knowledge in detailed steps. Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers). Required Skills: A keen eye for detail and the ability to scrutinize for quality. Excellent written and spoken English. Ability to modify (write and edit) content. Project Management Strong Communication Skills Basic understanding of the hotel and the travel industry. Basic technical skills to work with content management systems Knowledge & understanding of the best SEO practices. Ability to work with customers large and small. Ability to collaborate within a team and with cross-functional departments. Ability to manage time and hit deadlines. Any bachelors degree (preferably Journalism & Mass Comm), with English as the first language.