Senior Content Marketing Specialist

About TripleDart

What you will Do?

Content Quality Management & Delivery

• Work with a team of 3-4 freelance writers and editors per client across 8-10 active B2B SaaS clients to ensure high-quality content delivery
• Conduct quality control (QC) reviews on all content deliverables, ensuring alignment with SEO best practices and client objectives
• Provide constructive feedback to freelancers to improve content quality and make it more customer-focused and product-led
• Review and evaluate content samples from prospective writers and oversee trial piece assessments

Content Production & Oversight

• Oversee the production of 64+ pieces of content monthly, including blog posts, landing pages, e-books, guides, thought leadership pieces, and social media copy (LinkedIn and Twitter)
• Ensure all content is delivered on time and meets quality standards

Client Relations & Escalation Management

• Serve as the primary point of contact for clients regarding content-related matters
• Handle content quality escalations professionally and efficiently
• Maintain high levels of client satisfaction through proactive communication and quality delivery

Cross-Functional Collaboration

• Partner with the project management team to assemble optimal writer and editor teams for each client
• Collaborate with SEO specialists to ensure content aligns with optimization strategies
• Work closely with account managers to understand client needs and expectations

AI-Driven Content Creation & Tools

• Well-versed in prompting and AI-driven content creation tools to optimize content production workflows
• Support writers in developing effective prompts for AI-assisted content creation
• Utilize content creation and management tools including Google Search Console, Google Analytics, SEMRush/Ahrefs, ClickUp, Frase, Surfer, Claude, ChatGPT, AirOps, Grammarly, and Hemingway App
• Stay updated on emerging content tools and AI technologies to enhance content quality and productivity

What were looking for?

Experience

• Minimum 3-5 years of experience in content marketing
• At least 1 year of hands-on experience with B2B SaaS content creation and strategy
• Proven track record of managing freelance teams and content production at scale
• Experience with SEO-focused content creation and optimization

Skills & Competencies

• Strong editorial and proofreading skills with exceptional attention to detail
• Deep understanding of B2B SaaS customer journeys and content marketing funnels
• Well-versed in prompting and AI-driven content creation tools and workflows
• Excellent written and verbal communication skills
• Ability to provide constructive feedback and mentor content creators
• Strong project management and organizational skills
• Proficiency with content management and SEO tools

Nice to have

• Digital marketing certifications
• Background in editing or journalism
• Experience working with VC-backed startups or scale-ups
• Familiarity with AI-assisted content creation tools and workflows

Key Performance Indicators

• Client satisfaction and retention
• Reduction in content quality escalations
• On-time content delivery rates
• Freelancer performance improvement metrics

What We Offer

• Opportunity to work with 100+ VC-backed B2B SaaS clients
• People First culture with no micromanagement
• Fair compensation that reflects your true worth
• Rapid growth environment with significant learning opportunities
• Collaborative team that values flexibility and accountability
• Hybrid position requiring 4 days per week in the office.