Senior Content Marketing Specialist

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. The customer service solution provided by Hiver, built on Gmail, is intuitive, super easy to learn, and delightful to use. It is utilized by thousands of teams at renowned companies globally to offer attentive, empathetic, and human service to customers at scale. Hiver is recognized as a top-rated product on G2 and boasts high customer satisfaction ratings. At Hiver, the pursuit of excellence is paramount in every aspect of operations. The product garners love from customers, the content resonates with a broad audience, customer service is industry-leading, and the sales team prioritizes customer satisfaction alongside meeting targets. The company operates profitably and has received backing from notable investors. The recent funding round of $27 million was led by K1 Capital, following previous investments from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. As part of our team, we are seeking a senior content marketing specialist to spearhead essential content marketing endeavors for Hiver. This role demands a versatile professional with expertise in creative writing, editing, content distribution, campaign development, strategy formulation, analytical thinking, and collaboration. In this position, you will be instrumental in shaping the overall content strategy and editorial calendar, encompassing blogs, case studies, research reports, ebooks, guides, videos, and social media. Collaboration with internal content marketers, cross-functional teams, external partners, and freelancers will be crucial. The ideal candidate for this role possesses a talent for crafting and executing unique content concepts and strategies that effectively convey Hiver's narrative in a captivating manner. Attention to detail, adeptness at managing multiple deadline-driven projects, and a keen eye for engaging content are essential qualities. Responsibilities include writing high-quality, informative content such as blog posts, thought leadership articles, and more, with guidance from experienced mentors and editors. Additionally, adapting and repurposing content into various formats, learning about SEO, user intent, content analytics, and consistently delivering work on time within a high-output team are key aspects of this role. Qualifications: - 3-6 years of writing experience, preferably in B2B SaaS - Proficiency in written English and grammar - Ability to simplify complex topics clearly and engagingly - Portfolio showcasing blog posts, opinion pieces, or articles demonstrating versatility - Bonus: Experience in writing about tech, productivity, or customer service topics Benefits: - A team that appreciates excellent writing and invests in talent development - Clear feedback and mentorship to facilitate rapid growth - Exposure to the inner workings of a high-growth SaaS company - Flexibility, autonomy, and involvement in impactful projects.,