As the Senior Content Analyst at JLL, you will be responsible for developing, maintaining, and enhancing data-driven leadership documents such as Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), white papers, and analytical reports related to facilities operations, projects, and incidents. This role requires strong expertise in business writing, analytical storytelling, and presentation development (70%), along with a solid understanding of data analysis and dashboard creation (30%) using tools such as Excel and Power BI. You will play a vital role in JLLs commitment to delivering transformative real estate solutions by translating complex operational data into clear, actionable insights that support executive decision-making and drive continuous improvement across our facilities management operations.

What your day-to-day will look like:

Develop and publish leadership-level documents including Facilities MBRs, QBRs, white papers, and executive summaries
Translate operational data and metrics into clear, brief, and visually engaging reports for executive audiences
Draft case studies, process improvement papers, and project closure documents while collaborating with cross-functional teams
Gather qualitative and quantitative data inputs from various stakeholders to ensure comprehensive reporting
Develop and maintain Excel-based dashboards to track facilities budgets, project progress, and operational trends
Perform data validation, analysis, and visualization for leadership reporting while providing insights and recommendations
Maintain an archive of reports, templates, and dashboards for internal reference and audit purposes.

Required Qualifications:

Bachelors degree in Business Administration, Data Analytics, Facilities Management, or related field
3-4 years of experience in facilities reporting, business analytics, or operations documentation
Strong proficiency in MS Office Suite with advanced skills in Excel, PowerPoint, and Word
Excellent written and verbal communication skills with strong attention to detail and ability to meet tight reporting timelines
Ability to convert technical and operational data into executive-level summaries and actionable insights
Strong organizational and time management skills for managing multiple deliverables and stakeholders
Analytical mindset with storytelling approach to data presentation and executive communication.

Preferred Qualifications:

Experience with data visualization tools such as Power BI or Tableau
Background in facilities management operations and understanding of industry metrics and KPIs
Experience supporting automation and enhancement of recurring reports and metrics tracking
Detail-oriented, proactive, and collaborative working style with comfort in fast-paced, data-driven environments
Project management experience with ability to coordinate cross-functional data collection efforts
Experience with corporate communication standards and executive-level document preparation
Knowledge of process improvement methodologies and change management documentation.

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Senior Content Analyst