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Hsbc
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Senior Consultant Specialist

Senior Consultant Specialist

Hsbc

8 - 9 years

25 - 30 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

service management business services ticketing bss operational risk analytical cognos banking jira financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently seeking an experienced professional to join our team in the role of Senior Consultant specialist Business Support Service (BSS)

In this role, you will:

Key Deliverables

Responsible for ensuring delivery of services as per agreed quality levels.
Responsible for developing technical and business capability within the team to fulfil the service offerings of the Business Support Service (BSS)
Drives excellence, consistency, and quality across the team.
Responsible for supporting successful transition of new Business services into the team
Responsible for identifying Continual Service Improvement (CSI) initiatives within the BSS team.
Ensure familiarity with internal and external teams that support the BSS deliver appropriate services within agreed SLAs. Responsible for interacting with these teams on deliverables on behalf/in the absence of Business Service Manager.
Adopt and use Service Management processes, practices as per Operating Model.
Implementation of Reference data changes in Helios
Support the Helios Release implementation.
Manage Service request within the ticketing tool as per agreed framework and SLA s.

Requirements

Operational Effectiveness & Control

Escalates significant issues through proper contact channel ensuring a proactive identification of process and risk issues.
Provides support on technical and process issues to monitor and report on all issues for areas of impact.
Complete other responsibilities, as assigned

Skills, Abilities and Experience required:

8-9 years of hands-on experience on IBM OpenPages & Cognos application.
Minimum of a bachelor s degree in business or technology, related field, or equivalent experience
Well-developed communications, analytical, and organizational skills. Strong analytical and verbal /writing skills to articulate results of complex analyses/report findings.
Experience in interacting with customers of a business/users of an IT system and providing solutions to problems.
Experienced in dealing with customer issues and providing solutions proactively

Good to have

Hands-on experience of Operational Risk Systems and Processes, preferably with hands-on experience of a GRC platform such as IBM Open pages (Helios)
Fair knowledge on Jira, Confluence & Service Now platform.

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