Job Description

The Axial Programme will be powe'red by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient. The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come. The Axial programme needs the best talent to work in it. Whether it s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients. What you'll do We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca s new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value; this cannot be achieved without great service management. As an SAP Analytics Service Analyst, you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live. Essential for the role Proven experience of service management. Good hands on with ServiceNow Good hands on with JIRA Good understanding of ETL processes. Good with Data reconciliation. Desirable for the role Service management on a 24x7 business critical platform for a global company ITIL qualification Provide technical support to end-users, ensuring effective utilization of SAP analytics tools. Conduct workshops and training sessions to improve user competency in data analysis tools. Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics. Assist in the development and implementation of new analytics solutions and enhancements. Ensure compliance with data governance policies and maintain standards for data accuracy and security. Implement best practices for data management and analytics reporting. Team leadership and building teams. Managing outsourced service providers. Familiarity with regulatory frameworks (GxP, GPDR, SOX). Knowledge of SAP ecosystems, including SAP S/4HANA, SAP Analytics Cloud, SAP Datasphere and Collibra. Process digitisation and automation. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience in pharmaceutical, healthcare, or manufacturing industries. Knowledge of Agile or hybrid project delivery methodologies.