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our potential, unleashed.
The Team
Deloitte s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
Your work profile:
We are looking for a talented and motivated OpenShift L2 Support Engineer to provide advanced-level support for OpenShift-based containerized platforms. The role involves troubleshooting, maintenance, and ensuring the smooth operation of OpenShift clusters in collaboration with L1, L3, and DevOps teams.
Key Responsibilities:
Support and Maintenance:
Manage and troubleshoot OpenShift clusters in production and non-production environments.
Monitor and ensure cluster availability, performance, and scalability.
Analyze and resolve L2-level issues escalated from the L1 support team.
Incident and Problem Management:
Work on tickets related to OpenShift platform incidents and service requests.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Collaborate with L3 and engineering teams for complex escalations.
Configuration Management:
Implement and manage OpenShift configuration changes, including node scaling, network policies, and application deployments.
Patch and upgrade OpenShift components following best practices.
Monitoring and Alerting:
Set up and maintain monitoring and logging tools like Prometheus, Grafana, and EFK/ELK stack.
Respond to alerts related to cluster health, application logs, or performance metrics.
Documentation:
Maintain detailed operational and troubleshooting documentation.
Create knowledge articles and SOPs for the L1 team.
Collaboration:
Work closely with DevOps, development, and infrastructure teams to resolve issues and implement changes.
Provide inputs for platform optimization and reliability improvements.
Required Skills:
- Strong hands-on experience with Red Hat OpenShift on v4.x
- In-depth knowledge of Kubernetes architecture, concepts, and troubleshooting.
- Proficiency in container technologies such as Docker.
- Experience with CI/CD tools like Jenkins, ArgoCD, or GitOps workflows.
- Hands-on knowledge of Linux/Unix systems and shell scripting.
- Familiarity with networking concepts: DNS, Load Balancers, Firewalls, and Ingress/Egress policies.
- Experience with monitoring/logging tools (Prometheus, Grafana, ELK, etc.).
- Basic knowledge of cloud platforms (AWS, Azure, GCP) hosting OpenShift.
Preferred Skills:
- Red Hat OpenShift certifications (e.g., EX280 or EX288 or CKA).
- Knowledge of storage integration and CSI
- Familiarity with Istio, Service Mesh, or related technologies.
- Scripting or automation skills (Python, Ansible, etc.).
- Experience with infrastructure-as-code tools like Terraform or Ansible.
Location and way of working:
- Base location: Bangalore
- This profile involves occasional travelling to client locations.
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
Your role as an Analyst/Consultant/Senior Consultant:
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, Analyst/Consultant/Senior Consultant
across our organization must strive to be:
- Inspiring - Leading with integrity to build inclusion and motivation.
- Committed to creating purpose - Creating a sense of vision and purpose.
- Agile - Achieving high-quality results through collaboration and Team unity.
- Skilled at building diverse capability - Developing diverse capabilities for the future.
- Persuasive / Influencing - Persuading and influencing stakeholders.
- Collaborating - Partnering to build new solutions.
- Delivering value - Showing commercial acumen
- Committed to expanding business - Leveraging new business opportunities.
- Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
- Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
- Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
the success of engagement(s)
- Managing change - Responding to changing environment with resilience
- Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
- Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
- Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
- Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
