Essential Functions:
- Executes different phases of solution deployment including establishing connectivity, data onboarding, configuration, testing and go-live preparation activities using in-house tools and third-party applications
- Adheres to pre-determined service level agreements and drives timely and quality execution of interoperability and database management solutions resulting in a delightful client experience
- Proactively monitors and addresses data connectivity issues
- Balances assigned tasks: Client implementation (30%), Client Support (70%)
- Works with internal stakeholders in Implementation, Client Success and Client Support teams (as a Tier 2 function)
- Focus on client success with effective verbal and written communication skills
- Actively participates in an agile environment
- Performs other related duties as assigned
Supervisory Requirements:
Standard Expectations:
- Complies with organizational policies, procedures, and performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
- Communicate clearly and effectively in English in both written and verbal forms
- Develops constructive and cooperative working relationships with others and maintains them over time
- Encourages and builds mutual trust, respect, and cooperation among team members
- Maintains regular and predictable attendance
Education & Experience Requirements:
- Bachelor’s Degree in Computer Science, Computer Engineering, or Management Information Systems or equivalent work experience in lieu of degree is required
- Related experience including:
- 3+ years of experience in extract, transfer, load, integration role (required)
- 2+ years of experience with AWS technologies (required)
- 1+ years of experience in managing large-scale internal, external/client-facing projects (required)
- 1+ years of experience with one of the following: PERL, Python, or any object-oriented programming languages (required)
- 1+ years of experience using Postman API collections (required)
- 2+ years of experience with API, HL7-based integrations (preferred)
- Strong background and previous experience using SQL or other RDBMS type environment (required)
- Familiarity with utilizing APIs (required)
- Understanding of GIT Repository functionality (preferred)
- Familiarity with a Linux Environment (required)
- Hands-on experience leveraging third-party integration engine tools, including Rhapsody (preferred)
Roles and Responsibilities Essential Functions:
- Executes different phases of solution deployment including establishing connectivity, data onboarding, configuration, testing and go-live preparation activities using in-house tools and third-party applications
- Adheres to pre-determined service level agreements and drives timely and quality execution of interoperability and database management solutions resulting in a delightful client experience
- Proactively monitors and addresses data connectivity issues
- Balances assigned tasks: Client implementation (30%), Client Support (70%)
- Works with internal stakeholders in Implementation, Client Success and Client Support teams (as a Tier 2 function)
- Focus on client success with effective verbal and written communication skills
- Actively participates in an agile environment
- Performs other related duties as assigned
Supervisory Requirements:
Standard Expectations:
- Complies with organizational policies, procedures, and performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
- Communicate clearly and effectively in English in both written and verbal forms
- Develops constructive and cooperative working relationships with others and maintains them over time
- Encourages and builds mutual trust, respect, and cooperation among team members
- Maintains regular and predictable attendance
Education & Experience Requirements:
- Bachelor’s Degree in Computer Science, Computer Engineering, or Management Information Systems or equivalent work experience in lieu of degree is required
- Related experience including:
- 3+ years of experience in extract, transfer, load, integration role (required)
- 2+ years of experience with AWS technologies (required)
- 1+ years of experience in managing large-scale internal, external/client-facing projects (required)
- 1+ years of experience with one of the following: PERL, Python, or any object-oriented programming languages (required)
- 1+ years of experience using Postman API collections (required)
- 2+ years of experience with API, HL7-based integrations (preferred)
- Strong background and previous experience using SQL or other RDBMS type environment (required)
- Familiarity with utilizing APIs (required)
- Understanding of GIT Repository functionality (preferred)
- Familiarity with a Linux Environment (required)
- Hands-on experience leveraging third-party integration engine tools, including Rhapsody (preferred)