Senior Client Services Analyst

Iqvia Biotech

3 - 8 years

3 - 7 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

market analysis usage product service project management consulting healthcare clinical research life sciences japanese analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overall purpose of the job: To deliver first in class service to our clients and ensure optimal usage of GMI Syndicated Analytics products, thus facilitating a positive and productive long-term relationship.

Client facing responsibilities:

Establish and build positive client relationships with clients, understanding their requirements in terms of data and services for the Analytics Link Ecosystem
Ensure all contracted services are delivered to a high standard and look for opportunities to expand usage (ex. access of subscribed offerings).
Resolve detailed and complex client data queries in a timely manner, using in-depth knowledge of Analytics Link suite of modules and links, with a strong focus on Forecast Link and its methodology .
Process users access requests
Conduct customized and syndicated client trainings on Analytics Link modules and links, as well as adhoc training sessions or workshops.
Conduct client meetings to support business questions using Analytics Link subscriptions and provide additional insights and interpretation of the data .
Manage and produce client ad-hoc requests
Approve client trials (and collaborate with the Sales team for its implementation)
Circulate client survey feedback form regularly

Internal responsibilities:

Collaborate with Client Service, Sales, Offering and Key Account Managers to deliver outstanding service to clients on the Analytics Link Solution
Support the wider Global Market Insights team (especially Client Service) acting as a subject matter expert for Analytics Link Solution
Support the Analytics Link Service team lead in driving and implementing initiatives globally . Ex. Conduct internal trainings and clinics to upskill the wider CS team; improve internal processes regarding client accesses and renewals; implementation of the AL Service pack model.
Provide client feedback to the AL Service lead, the Offering team (opportunities for platform and content development), and the Sales team (flag business risks and opportunities).
Support Sales team in producing and interpreting Analytics Link clients usage statistics.

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