Senior Client Service & Store Executive - Luxury Store

Job Title: Senior Client Service & Store Executive - Luxury Brand Store

Location: Delhi
No. of Openings: 2
Salary: ₹40,000 – ₹60,000 per month
Experience Required: 5-8 years in luxury / premium brand retail
Qualification: Minimum Graduate

About Company:

The Company operates several prestigious luxury stores across Delhi NCR. We believe in delivering impeccable style, exceptional client care, and lasting impressions.

We seek leaders who can combine upscale aesthetics with outstanding client service and operational excellence.

Key Responsibilities

• Lead store operations: manage staff, ensure high standards of presentation, merchandise, inventory, and maintain brand ambiance.
• Serve as the face of the store: greet clients, understand their needs, provide product expertise, styling counsel, and personalized service.
• Maintain and grow client relationships: follow up with VIP clients, manage client data, ensure loyalty and repeat business.
• Drive and exceed store sales targets; analyze sales data; plan promotions, events, or client-appreciation moments.
• Oversee after-sales experience: manage returns, alterations, repairs, ensure customer delight beyond purchase.
• Train, mentor, and supervise store team: elevate service standards, maintain professionalism, ensure continuous improvement.
• Collaborate with marketing / buying / merchandising teams to ensure proper assortments, promotions, visual merchandising align with luxury positioning.

Required Skills & Qualities

• Proven 5-8 years of senior management experience in luxury retail, designer boutiques, premium fashion or lifestyle brands.
• Excellent client servicing skills; adept at crafting memorable customer experience.
• Strong sales acumen: ability to plan, monitor, and achieve targets.
• Superb interpersonal communication skills, refined demeanor, polished presentation.
• Experience in after-sales management and resolving client issues.
• Leadership qualities: coaching, motivating, team building.
• Eye for detail: store display, visual merchandising, and maintaining brand aesthetics.

How to Apply:

Please send your resume to madhur@adrianaa.com

or

msg on this number: +91-8010768617

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Application Question(s):

• How much you rate yourself in 0/10 in English communication skills ?
• In which Luxury brand store have you worked?
• What is your In Hand Salary per month?
• Are you a Immediate Joiner?

Experience:

• Senior Client Service & Store Executive: 1 year (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person