Senior Category Manager

Senior Category Manager - Central/City | Urban Company

About the Compan

yUrban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massag

etherapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise

.Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon severa

lmiddlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind

-1. Customer love: Build a platform that offers truly delightful and differentiated service

s2. Partner empowerment: Build a deep, full-stack partnership with service partners

,helping improve their earnings and overall livelihoo

d3. Technology first: Bring innovation and technology to an age-old industr

yWhat You’ll D

o:The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this rol

• e:First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy ro
• leYou will also be expected to take charge of key central growth tracks for the category over tim
• e:Projects focused on improving quality and service excellen
• ceProjects focused on improving offerings and innovati
• onCollaboration with cross-functional teams to ensure swift and robust executio

n.You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellen

ceWhat We Nee

• d:Minimum 2-4 years of experience in an ops-related/consulting/strategy rol
• e.Demonstrated leadership of teams and projects – the ability to influence and lea
• d.Someone who understands great things gets built by both smarts AND hard wor

k.What can you expe

• ct:A great work environment with massive ownership and growth opportuniti
• es.Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsess
• ion A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and cha
• ngeGrowth opportunities within UC via our robust internal mobility prog

ram
At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender ident