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Unity Technologies
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Senior Business Systems Analyst

Senior Business Systems Analyst

Unity Technologies

3 - 5 years

5 - 7 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

cvs data management analytical workflow data integrity customer service technical support automotive salesforce recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The opportunity

At Unity, we are driving the wholesale adoption of Real-Time 3D (RT3D) across many different businesses and industries. We strive to help companies accelerate through their digital transformation programs and create the foundations for Web 3.0.

Key to our success is delivering exceptional customer experiences and driving meaningful interactions with our clients. As part of our commitment to excellence, we are seeking a talented Systems Administrator with expertise in customer success tools, such as Zendesk, Salesforce Service Cloud, or Gainsight, to join our team.

This role reports to the Systems and Performance Manager in the Product and Operations Organization within Customer Success and Operations.

What youll be doing

Administer and configure customer success platforms in accordance with business needs and best practices. Customize Zendesk workflows, ticket forms, automation, and integrations to streamline support processes and enhance customer interactions. Manage user access, roles, and permissions effectively. Provide technical support and ensure the timely resolution of performance issues.
Monitor system performance. Conduct regular assessments to ensure data integrity and compliance with security standards.
Drive user adoption through comprehensive training programs, ensuring that Customer Success teams are proficient in using the tools. Create and maintain up-to-date documentation of systems, processes, procedures, user guides, and best practices for tool usage.
Identify ways to enhance the efficiency and reliability of support processes, and propose workflow improvements with guidance from senior team members.
Collaborate with third-party vendors and internal stakeholders to evaluate and implement new solutions that enhance customer success operations. Stay informed about trends, best practices, and emerging technologies in customer success platforms.

What were looking for

Proven experience as a Systems Administrator with strong technical skills in system tools management and configuration. Background in projects related to system upgrades, migrations, and integrations.
Strong understanding of customer success processes, methodologies, and metrics.
Solid understanding of SaaS platforms, APIs, and data management principles.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.

You might also have

Strong interpersonal and communication skills.
Experience with a Customer Service organization.
Experience working with platforms such as Zendesk, Gainsight, or similar customer success tools. Relevant software and tools certifications are a plus.
Familiarity with API integrations and automation tools.
A strong interest in growing into a systems or operations specialist career path.

Additional information

Relocation support is not available for this position
Work visa/immigration sponsorship is not available for this position

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Senior Business Systems Analyst