Senior Business Support Specialist

This is a position for a Senior F&B Specialist located in Bangalore and in support of the Boeing Global Enterprise Services (BGES) organization. The position will report to the Business Support Manager (BSM) for BIETC Campus and will receive day-to-day direction from this manager. The candidate will work closely with local agencies and vendors to pro-actively support the F&B operations for BIETC campus. This includes, but not limited to employee food services, contract worker food services, events and banquets, family day planning & execution, support for disaster planning and business continuity at BIETC Campus and any other location as assigned from time to time. The candidate should have a good command of the English language. Previous work experience with hotels, corporate caterers, restaurants, retail environments is preferable.

The position will be expected to identify and lead process improvements, develops and maintains relationships and partnerships with employees, stakeholders, peers, business partners and direct reports (if any). Provide oversight and approvals for new food programs, kitchen and service equipment/ maintenance & replacement, compliance for a successful F&B operation, menu planning, manage demand vs supply to ensure responsible & sustainable food consumption and reduce wastage. Participates in equipment make/buy decisions. Participates in supplier selection; provides technical oversight and integrates supplier activities.

Main Duties & Responsibilities

• Responsible for managing the Workplace Services which include Food & Beverage Services, Fitness and Wellness Services etc. through various 3rd party service providers.
• Strong knowledge on F&B Operations & Facilities Management Operation
• Maintaining excellent relationships with various Business stakeholders & peers in the team
• Actively engage with all Service providers to ensure service delivery as per agreed contractual terms and conditions
• Able to measure the vendor performance through SLA/KPI score card and process audits.
• Ability to analyze the data and make the decision based on the data (Data-driven approach).
• Responsible for managing the work cafes, dining areas, banquets and organize events in coordination with business requirements
• Responsible for managing the Kitchen Operation through the appointed service provider
• Ensure the food preparation done as per hygienic standards and Safety protocols.
• Responsible for finalizing the food menu in coordination with the service provider
• Engage and collect real time employee feedback, analyze and make the necessary changes in F&B services
• Collaborate with the service provider to innovate and identify new food programs that can be implemented for better employee experience
• Ability to collaborate with various business for the special events and daily operations.
• Work with various functional partners like indirect supply chain, finance, EHS etc for the smooth operation.
• Validate invoices for the respective services against the agreed contract terms.
• Responsible for ensuring safety & security at the workplace and implementing EHS policies
• Responsible for representing BIES in various audits like Quality/ISO/BCP etc.,
• Manage end-to-end Cafe operations with a special focus on driving value through service delivery improvements, cost-saving initiatives, customer satisfaction, sustainable consumerism etc.
• Should be familiar with the compliance requirements for food/facility operations.
• Responsible for ensuring that the service provider follows all EHS and HACCP practices at site for the upkeep of the Cafeteria, Kitchen and other areas at all the times ensuring hygienic operations
• Coordinate with service provider for the regular checks / audits on the Kitchen equipment and monitors the periodic maintenance of various Kitchen equipment.
• Sharing inputs on annual budget allocation & tracking planned vs actual spent.
• Ability to ideate, develop, lead operational excellence
• Maintains the operation-related records and documents including (not limited to) compliance.
• Develop & manage the annual F&B operating plan on time and budget
• To calculate and compare costs for required goods or services to achieve maximum value for money
• To develop and lead plans with other BGES site focals for ensuring that the site uses resources in an efficient and sustainable manner including energy and water

Functional Excellence Competencies

Demonstrates a willingness to accept responsibility and accountability for one's actions. Exhibits a moral, legal or mental accountability in areas of responsibility.

Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, and/or cultures.

Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitates the implementation and acceptance of change within the workplace.

Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implements solutions, and measures impact.

Demonstrates an interest in personal learning and development. Seeks feedback from multiple sources about how to improve and develop; modifies behaviour based on feedback or self-analysis of past mistakes. Takes steps to develop and maintain the knowledge, skill, and ability to perform.

Effectively plan what is to be achieved and involve all relevant stakeholders. Anticipate important or critical events, identifying resource requirements and assigning responsibility for specific work, including deadlines and performance expectations. Demonstrate the use of information -gathering techniques, analysing situations and identifying implications in order to make correct decisions. Demonstrate ability to monitor progress and to make changes as required.

Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.

Demonstrates a commitment to the mission and motivation to combine the teams energy and expertise to achieve a common objective. Understands the dynamics of effective teamwork in order to attain higher levels of performance. Demonstrates ability to work as a member of a team.

Skills & Knowledge

• Risk management - Understand physical risks to health and safety, financial risks, reputational and operational risks in relation to building operations; their potential impact on the site and the stakeholders and the risk avoidance and mitigations strategies available to manage the same.
• Financial Management - Ability to prepare annual budgets, report progress against budgets and introduce strategies to control any projected overspend
• Managing People - Demonstrate the capability to manage effectively to develop high performing teams: identifying training needs, motivating and mentoring individuals, setting and monitoring objectives and dealing with dissatisfaction and disputes
• Managing Relationships with Suppliers and SMEs Contributing to the vendor selection processes; monitoring performance against contract requirements, service level agreements and key performance indicators; assessing quality standards and addressing poor performance; ability to organise & run governance meetings
• Sustainability and Environmental Management - Working with all stakeholders to implement strategies for limiting and reducing the Sites environmental impact; working with direct staff, suppliers, to promote waste reduction, re-use of materials, recycling and reducing waste to landfill. Being responsible for waste management plans and record keeping
• Energy and Utilities Management - Monitoring and recording energy and utilities usage to identify any unusual consumption. Dealing with M&E / IFM service providers to address any over consumption and to ensure that BMS systems, controls, etc are regularly monitored & maintained to ensure optimum efficiency. Developing and implementing energy and water conservation strategies involving direct staff, suppliers, other colleagues
• Customer service - Demonstrate a deep commitment to customer service by always seeking to meet or exceed expectations
• Property, Building Fabric & Building Services Maintenance - A measure of technical understanding is necessary in order to seek advice from, monitor and direct specialists
• Support Service Operations - A measure of understanding of quality and value of soft services (cleaning, manned security, transport services, catering, etc) is necessary to monitor and direct staff or service providers

Qualifications

• Minimum graduate / Diploma qualification in Food, Beverages, Hotel management and Hospitality or equivalent
• Qualification business management (e.g MBA) will be an added advantage
• Qualification in special courses done on Hygiene and Food Safety/ OHSAS

Experience

• A minimum of 15/18 years of experience in management of F&B operations in diverse environments
• Experience in managing health & safety and statutory compliance

Attitude & Impact

• Excellent interpersonal skills, able to communicate to people of a wide range of backgrounds from knowledge workers to front line staff
• A desire to aim for a continual improvement in services, management and maintenance of buildings and services. Proactive with a high level of initiative, capable of identifying new work and improvements independently
• Smart in appearance and manner
• Flexibility and readiness to undertake a wide range of tasks
• Quick learner & has an eye for detail
• Customer focused and Capability to manage and lead teams
• Proficient in Microsoft Office

Other Job-related information:

The candidate must be willing to work in any office location within Bangalore, be open to a flexible schedule, and support phone calls during off-hours.

Current work location would be BIETC Campus, Devanahalli

Relocation:

This position offers relocation based on candidate eligibility within India.

Language Requirements

English Preferred

Education

Bachelor's Degree or Equivalent Required

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.