Senior Business Analyst - Data Analytics

As a Specialist or Business Consultant for Solution Engineering team, you will be using a more focused set of techniques or methodology. As a Specialist you will possess a greater level of expertise in the application of techniques and can use them to resolve extremely complex business problems in their area of expertise.

What will you do?

• Understand and gather the requirements, Create Gap sheet and obtain sign off from customer
• Question to refine requirements
• Translate business process flow into FRS (Functional Requirement Specifications) for Current Product Engineering Group.
• Understanding of Inter-related process impact
• Provide Solutions by mapping various business processes of client with the Product
• Business Risk Identification and Mitigation - giving feed to Project Managers
• Analysis of Testing results and signoff
• Facilitate End User Training and signoff
• CSAT (Customer Satisfaction)
• Guide and mentor the Business Analysts
• Provide support and review for product documentation and training manuals

What do you need to know?

• Preferably from an Airline Background related Travel and Tourism (IATA Certified) or exposure to Passenger Revenue Accounting, Credit card Billing, Revenue Assurance, or Refund Management
• Bachelor's degree in business, marketing, computer science, or a related field (or equivalent work experience).
• Proven experience of minimum 7-8 years in a Business Consultant/Subject matter expert or Business Analyst or similar role, preferably in the product industry.
• Technical Skills - Proficiency in data analysis tools such as PL/SQL, or Java
• Strong understanding of SAFe and Agile product management principles and practices.
• Excellent verbal and written communication skills, with the ability to effectively present complex concepts to both technical and non-technical audiences.
• Excellent in MS office tools like, Word, Excel, Presentation, Visio
• Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams.
• Analytical mindset with the ability to gather and interpret data and market research.
• Self-motivated and results-oriented, with a proactive and hands-on approach to problem-solving.
• Familiarity with security and access management products or related technologies is a plus.
• Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
• Good self-management skills, including ability to escalate issues in a timely manner and work to deadlines.
• Key Competencies:
• Attention to detail and accuracy in analysis.
• Strong interpersonal skills to foster client and team relationships
• Strategic thinking and ability to link analysis to actionable outcomes.
• Adaptability and willingness to learn in a dynamic environment.
• Initiative and drive to deliver high-quality work under deadlines.

What do we offer?

• Flexible working hours
• Training Courses and Workshops
• Healthy lifestyle
• Work-life balance
• Excellent, dynamic and multicultural environment