Senior Business Analyst - AI

Job Description

Senior Business Analyst Location - Indore/Remote Full-time | Permanent About the role: Analyse large data sets, through reporting platforms, to find trends or anomalies that represent opportunities for service delivery optimisation, aligned to business goals. Develop powerful client-facing CSI insights, use cases and Build documentation and visuals to support both technical and non-technical Ensure exceptional documentation standards across all phases of Conduct peer reviews of deliverables and statements of Own and lead global client-facing meetings and workshops with professionalism and Communicate technical or analytical concepts in accessible, business-oriented Act as the primary BA contact for key client accounts and strategic Manage timelines and quality assurance of deliverables from the Provide oversight and direction for junior business analysts and data Ensure alignment of analytical outputs with strategic business Provide operational and strategic guidance on leveraging ITSM platforms effectively (BMC Helix, ServiceNow, etc.). Identify gaps and propose optimisations based on metrics, KPIs, and ITIL best Collaborate with developers and product teams to enhance AI and related platforms Contribute to prompt engineering and refining AI input/output for more relevant Additional Competencies: 5+ years' experience in Business Analysis, with recent experience in a Senior or Lead BA role, or significant Service Management operational experience. Analytical mindset Demonstrated experience managing the delivery of tasks and people to tight Solid understanding of ITSM tools (e.g. ServiceNow, Ivanti, BMC) and ITIL Strong experience with reporting and data visualisation tools (e.g. Power BI, Excel, Tableau). Excellent stakeholder management, facilitation, and presentation Clear and articulate communicator with fluency in English (spoken and written). Detail-oriented with high standards in documentation and process Comfortable working in Agile, Waterfall, and hybrid Experience guiding or mentoring junior team Confidence to take ownership of projects and lead discussions or workshops Desirable Skills Familiarity with prompt engineering for AI/LLM-based tools Knowledge of presales processes and customer journey mapping Understanding of AI applications within service management environments Experience in Python, SQL, or similar scripting/data languages Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field ITIL Foundation certification (Practitioner or Advanced desirable) CBAP, BCS, or other recognised BA certifications (desirable)