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Trinet Group
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Senior Benefits Support Services Analyst

Senior Benefits Support Services Analyst

Trinet Group

5 - 10 years

3 - 6 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

outbound health insurance human capital hris analytical consulting peoplesoft support services customer service auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process mid to high-complexity PeopleSoft benefits events, including client-level changes and employee-level impacts
Provide expert-level support to internal and external clients and WSEs via phone, chat, email, or case management systems
Conduct in-depth research and resolve complex benefits-related issues, escalating when necessary
Analyze benefits data and system configurations to identify trends and recommend process improvements
Conduct outbound calls to clients/WSEs for follow-ups or benefits renewal support
Audit peer work to ensure accuracy and consistency in benefits processing
Mentor and train junior team members; support onboarding and knowledge sharing
Participate in special projects and act as an escalation point for complex cases

Qualifications

Education

Bachelor s/ Master s degree; in Human Resources, Business Administration, or related field (preferred)
Equivalent experience in benefits administration or HR operations will be considered

Experience

Minimum 5 years of experience in employee benefits administration
Experience in the PEO (Professional Employer Organization) industry is a strong plus
Familiarity with PeopleSoft or similar HRIS platforms preferred

Skills & Competencies

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong verbal and written communication skills
Ability to handle escalations and resolve complex issues independently
Analytical mindset with attention to detail
Strong organizational and time management skills
Ability to manage multiple priorities and meet deadlines
Adaptability to changing processes and systems
Excellent customer service and interpersonal skills
Experience with benefits administration software/tools

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Trinet Group

Human Resources

San Leandro

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Senior Benefits Support Services Analyst