Senior Associate WES

Job Description

We are looking for a highly skilled and experienced Guest Relations Specialist to join our team in Bengaluru. The ideal candidate will have 3-5 years of experience in managing similar roles within comparable organizations, with a strong background in hospitality/hotel management or equivalent professional-level experience. ### Roles and Responsibility Manage guest relations within the center, driving operational excellence for hospitality and event coordination. Support customer-centric programs and training sessions for all guest relations & hospitality teams. Greet and meet expatriates, providing orientation information and support during their stay. Coordinate events such as town halls, global leadership visits, partner confluence, strategic off-sites, and global integration events. Monitor compliance with approved policies, procedures, and processes, assisting in reviewing and updating written guest relations SOPs. Participate in developing and administering the guest relations & hospitality operating budget. Handle customer escalations efficiently to create a continual improvement process and respond to emergency situations. Actively participate in professional forums and events to gain new market insights and maintain awareness of evolving industry trends in guest relation and hospitality. Maintain effective working relationships during all interactions with team/cross functions and service provider staff on site. ### Job Requirements Bachelor's degree in Hospitality/Hotel Management or equivalent professional-level experience. Possess exceptional customer service abilities and excellent public relations and customer relationship management skills. Demonstrate strong analytical and problem-solving skills, along with solid conceptual knowledge of overall technical concepts within functional areas. Exhibit the ability to lead and manage teams and projects, paying attention to detail while seeing implications for the bigger picture. Be proficient in MS Office package and capable of organizing, implementing, and directing facility maintenance operations and activities. Have the ability to develop and recommend systems and procedures related to assigned operations. Consistently demonstrate organizational, time management, prioritization, and the ability to handle complex, varied workloads. Exceptional customer service abilities. Excellent public relations and customer relationship management skills. Must be a well-organized, detail-oriented self-starter with excellent communication skills (both oral and written). Ability to communicate clearly and concisely, both orally and in writing. Organize, implement, and direct facility maintenance operations and activities. Develop and recommend systems and procedures related to assigned operations. Analytical and problem-solving skills. Strong decision-making ability. Ability to lead and manage teams and projects. Attention to detail but also the ability to see the implications for the bigger picture. Good knowledge of MS Office package.