Senior Associate - Wellness Coordinator - Trust and Safety

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Wellness Coordinator- Trust & Safety

The Wellbeing Coordinator supports the mental health and resilience of Trust & Safety teams by coordinating wellness sessions, and psychoeducational initiatives, while regularly engaging with employees to assess and respond to wellbeing needs. This role also manages counselor scheduling, reporting, compliance, and audit readiness, ensuring seamless program delivery and data-driven insights for continuous improvement.

Key Responsibilities:

1.Employee Engagement & Support
Engage directly with employees through regular floor walks and interactions to understand their well-being needs and challenges. Coordinate wellness check-ins, group sessions, and 1:1 coaching to provide timely emotional support and promote psychological safety.2.Scheduling & CoordinationManage the preparation and sharing of counselor rosters, ensuring adequate coverage for all shifts. Coordinate group workshops, ad-hoc sessions, and collaborate with FLMs and SPOCs for smooth session scheduling and participation.3.Reporting & AnalyticsPrepare Weekly and Monthly reports with key wellness metrics, diversity usage, and psychological health trends for leadership reviews. Maintain accurate internal trackers and documentation to support data-driven decision-making and audit readiness.4.Communication & AwarenessDevelop and distribute engaging wellness content, including psychoeducational mailers, monthly calendars, and quarterly newsletters. Conduct wellbeing orientations for new hires to raise awareness of available mental health resources and foster a culture of care.5.Compliance & AuditEnsure all wellness activities meet internal compliance, data privacy, and audit standards in collaboration with risk and global teams. Maintain audit-ready documentation and proactively address any compliance gaps.6.Counsellor ManagementSupport onboarding and offboarding of wellness counselors, ensuring operational readiness and integration into team workflows. Monitor their shift adherence, gather performance feedback, and ensure accurate timesheet reporting for vendor alignment.

Required Skills & Qualifications:
.Bachelor's degree in psychology or related field..Strong organizational, communication, and interpersonal skills..High emotional intelligence and ability to handle sensitive information..Proficiency in Excel, Google docs, PowerPoint, and internal reporting tools.Preferred Experience:.Minimum 3 years in a wellbeing, or support role in a Trust & Safety or content moderation environment..Familiarity with trauma-informed care, crisis response, or mental health support..This job will require working onsite in a 24/7 schedule with alternating shiftWhy join Genpact.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.