Senior Associate, SRE Application Support

Business Function:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels

Responsibilities

• Must have experience in 24/7 production support team (L1, L2) in Banking domain or credit card domain
  Awareness in Software Development Life Cycle knowledge(SDLC) on Agile methodology
• Strong expertise in development experience with Java (banking applications, preferably Credit card applications), with a willingness to provide support activities in shifts
• Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
• Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems
• Perform deep-dive analysis for all major incidents, coordinating with all support teams, infra teams to identify root cause in both Application and Infrastructure areas
• Experience in Executing continuous service improvement plan, monitoring, process improvement and automation
• Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities
• Experience in managing Capacity Monitoring, Server Patching (Production environment):
• Experience in managing Bank wide DR , BCP coordination / scheduling
• Hands on experience in Linux/Unix.
• Exposure in PL/SQL
• Strong experience in TWS (Tivoli Workload Scheduler)

Requirements

• 5 to 9 years of experience in SRE application support with exposure on Java
• Strong understanding of microservices architecture and design principles
• Familiarity with production support, including troubleshooting and incident management
• Good communication skills
• Stakeholder management
• Readiness to work 24/7 in shifts including nights shifts
• Ability to follow bank standards
• Ability to closely work with development teams.