Senior Associate - Property and Casualty Insurance/Claims

Senior Associate

Must-Have Skills

• Problem-solving skills

  : Possessing an investigative, analytical, and detail-oriented nature to identify and resolve complex issues efficiently.

• Organizational skills

  : Ability to

  multi-task effectively

  , establish priorities, complete tasks/assignments in a timely manner, and strictly comply with process requirements.

• Exceptional commitment to customer service

  : A strong dedication to providing outstanding service and ensuring high levels of client satisfaction.

• Interpersonal Skills

  : Demonstrates solid

  relationship-building skills

  by being approachable, responsive, and proactive in interactions with colleagues and clients.
• Should demonstrate

  collaborative working

  : Ability to work effectively as part of a team, contributing to a cohesive and supportive environment.

• Communication

  : Communicates orally and in writing clearly, concisely, and professionally.

  No Mother Tongue Influence (MTI)

  , able to articulate thoughts clearly and effectively while on calls.

• Attitude

  : Exhibiting a

  positive mindset

  , maturity, and friendly behavior in all professional interactions.

• Flexibility

  : Should be

  flexible with shifts

  , particularly in adapting to US shift timings.

Good to Have Skills

• Experience in

  International commercial insurance

  for

  Property and Casualty claims/insurance

  .

Roles and Responsibilities

• Operates a variety of client systems and performs complex tasks and activities

  without supervision

  , strictly adhering to information security policies, procedures, and guidelines.
• Consistently

  meets and exceeds client performance standards

  , contributing to overall service excellence.

• Interacts with co-workers and supervisors to audit and troubleshoot

  issues, ensuring client needs are met in a timely and accurate manner.

• Takes initiative to find solutions

  and

  works effectively as a member of the team

  , contributing positively to group objectives.

• Develops and implements procedures

  to consistently meet quality, quantity, and timeliness standards in all operational activities.

• Composes clear, polite, and well-organized emails

  to communicate effectively with clients.

  Anticipates client needs proactively

  and takes initiative to address them.

• Coaches less-experienced staff

  in learning complex procedures and gaining essential insurance knowledge, fostering team growth.

• Analyzes the root cause of processing problems

  and keeps the team, supervisor, and client well-informed of identified issues and their proposed solutions.

Qualification

• Any Graduate and Above

CTC Range

• 4 LPA - 8 LPA (Lakhs Per Annum)

Notice Period

• Immediate - 30 Days

Contact: