Job
Description
Company Description environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. About Eurofins AME IT Service India Eurofins AME IT Services India, EAITS is a fully owned subsidiary of Eurofins Scientific and functions as an Asian IT Delivery Center exclusively catering to Eurofins regional IT business needs. The IT services we deliver out of EAITS impacts the global network of Eurofins labs and services. The primary focus at EAITS is to develop the next generation IT services ( Enterprise IT Infrastructure, Cloud transformation, InfoSec, DevOps/DevSecOps, etc.), plus management of LIMS (Lab Information Managementsystem), Customer portals, e-commerce solutions, ERP/CRM system, Mobile & B2B solutions for various Eurofins Laboratories regionally. EAITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that our people are our assets and we ensure that all our staff are provided with great work environment, good benefits and challenging global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees. POSITION TITLEService desk Engineer. REPORTING TO Service desk _ Lead WORKING LOCATION Noida, India OBJECTIVE The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components. REQUIRED EXPERIENCE AND S Experience Strong organizational, Analytical, and Interpersonal skills. Ability to understand quickly, gather information about the project and business requirements, At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail). Expertise in Windows 10/11 operating systems, Microsoft Office 365 products. Basic experience required as Windows administrator monitoring and managing business critical applications. Like VMware, and NetApp, Citrix, VPN etc. Basic understanding and experience in IIS, ASP.NET, along with any other type of MS application and troubleshooting knowledge required. Effectively collaborate with multiple teams during Incident troubleshooting and bridge calls. Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges. Escalate the issues to the next level appropriately and involve the support management, Infrastructure team when required. Coordination with cross functional teams/department in the organization and planning of their monitoring requirements. Prior experience in monitoring and managing events from monitoring tool. Adaptability of new monitoring tool and/or platform. Proactively monitor, diagnose, and analyze the issues on the servers, based on the alarms on the monitoring system. Technology skills Experience on any ITSM ticketing tools. ServiceNow. knowledge on Incident /SR, Problem and Change Management. Basic understanding in Windows client & Servers OS, as well as Basics in Linux OS expertise on troubleshooting of all Microsoft applications like Outlook,Teams,Word and Excel and etc. Experience in Azure AD and Citrix is an added advantage. Expertise in users and device management using Intune. Experience in Remote IT end user support using remote tools. Installation and troubleshooting skills of various applications. Experience in Scripting & Automation (Added advantage). Expertise in Cloud Technologies (Added advantage). Knowledge on API integration, SAML, OAUTH etc. Experience using monitoring tools like Site24x7 (Manage Engine), SolarWinds etc. Basic knowledge of Windows server administration. Basic understanding on Virtualization technologies like VMware. Basic Networking skills routers, firewalls, switches, LAN, WAN. Knowledge on configuring SNMP Monitoring, Performance Counters and Traps etc. Intermediate Knowledge on Threshold, custom metrics, and availability configuration. Experience in building dashboards and reports like availability, capacity, performance reports. Must have Knowledge on Logs & Report management. Optional Certification ITIL Foundation V3 highly appreciated, but not mandatory. Optional any Microsoft Certifications. Personal Skills: Team Player Taking Ownership Quick learner Willingness to work in shifts. Qualification Bachelor's degree or comparable education Experience 2 to 5 years into IT infra support. PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details, and quality. Good communication and interpersonal skills to interact with team in Asia Pacific, Middle East BE Computer Science/MCA or any other bachelors degree with the right experience. Will be an added advantage if worked on Laboratory related applications.
