Senior Associate International Semi Voice Process

Role & responsibilities

• Collaborating with campus management and academic staff

to develop and maintain the academic timetable, ensuring

efficient use of resources like classrooms, staff, and

equipment.

• Should be able to read through the year planner to analyze upcoming

scheduling.

• Utilizing timetabling software effectively, ensuring the team is proficient

in its use, and exploring ways to enhance scheduling processes through

technology.

• To assist colleagues in the design, construction, production and

scheduling of course timetables and assessments taking careful

account of the academic requirements of the programs concerned.

• To plan and create schedules for live assessments such as Oral Skills

based on assessment calendars and regulations.

• Responsible for monitoring Timetabling related inboxes daily including

ad-hoc room bookings; dealing with both internal and external

customers.

• To monitor the Campus Room Bookings inbox aiding and support to third

parties utilizing ULaws accommodation and external bodies wishing to

hire accommodation.

• To oversee the administration and recording of academic staff absences

for sickness, holidays and other reasons, referring decisions to the Head

of Tutors and liaising with the People team where they fall outside

current University Policy or guidelines.

• Ensuring that timetabling is aligned with and informs other operational

tasks such as room bookings, assessment scheduling, and the

distribution of course materials.

• To promote and sustain a constructive, supportive, and friendly working

relationship with all customers, external and internal, immediate, and

senior management and other work colleagues.

• Identifying areas for process improvement and implementing best

practices to enhance the efficiency and effectiveness of the scheduling

process.

• In addition to the responsibilities listed above, the job holder may be

required to perform other duties as assigned by Team Leaders and

Operational Managers.

Preferred candidate profile

• Minimum 4 years of experience into any International Voice or Semi Voice Process with Excellent and effective oral and written communication.
• Proficient in Excel and Word.

Perks and Benefits

• UK-Shifts
• 5 days of working
• 2 days fixed week off
• 2 way cab facility